ABOUT US
The Founder and Father of Happy Window Cleaning® LLC
Scott Britton
Chairman and Founder
Happy Window Cleaning® LLC
Scott Britton is the sole member of Happy Window Cleaning® LLC. His experience in operating a window cleaning business is documented to have begun on March 01, 2003. He opened a business checking account at West Shore Bank doing business as Scott’s Janitorial and Window Washing, depositing $195.00. This was in Mason County with a population of only about 15,000 at that time. By the second month, the account had a balance of $1,375.79. The month after that the balance was $2441.23. Six months later the balance was $3,600.65. Then a large commercial account nearly doubled the following month's balance to $6,600.13. June was the high point of that first year with deposits of $15,348.11. Even though it was a small town start there were several companies already operating in the area when Scott opened his business. It was during this time that Mr. Britton learned to apply his previous study of project management and "system theory" to an operation that required employing others. Leadership moved out of the realm of theory and was put into practice.
In the following years, Mr. Britton achieved sustainable growth for Scott’s Janitorial and Window Washing which would become Scott’s Building Solutions Inc., a Michigan Corporation. Mr. Britton learned to use guerilla marketing, along with traditional advertising, and developed value delivery methods that exceeded customer satisfaction and resulted in a constant flow of new referral-based prospects. Mr. Britton was very busy developing and measuring key performance indicators for his marketing and sales programs.
Programs developed included residential and commercial window cleaning, office cleaning, restaurant hood cleaning, power washing, hard floor maintenance, carpet and upholstery cleaning, and fire/water damage response and restoration. Mr. Britton traveled to Ohio, Illinois, and Indiana to study and obtain certifications for these specialties. Although there was no program specifically for window cleaning, Mr. Britton adopted the knowledge acquired from several training programs such as the Michigan State Builders Course and MOSHA safety course, and ultimately became a licensed home builder. From these authoritative sources and the experience of many iterations of testing in the field, Mr. Britton developed his scientifically-based TACT approach to cleaning (temperature agitation, cleaning agents, and dwell time according to the surface type). This ultimately became the proficient window cleaning methodology Happy Window Cleaning® utilizes today.
The concept for Happy Window Cleaning® was originally test-marketed by Mr. Britton himself in the summer of 2010 as a program of Scott’s Building Solutions Inc in the city of Las Vegas. The amazing bootstrapping story is told in detail in Mr. Britton’s self-published book titled Cleaning for Profit sold on Amazon. Although Scott’s Building Solutions Inc. was closed after the sale of its last location on April 23, 2013, Mr. Britton revived his window cleaning business as Happy Window Cleaning® LLC in 2016. By this time Scott had written and published several business books and numerous LinkedIn pulse articles. There is a blog regarding Happy Window Cleaning topics published at happywindowcleaninggr.com.
Studying with a mind to reproduce the results learned from others' success, Mr. Britton realized that he could only reach greater heights in business by studying finance and mastering the diverse body of knowledge that it would take to pursue his vision to build the Happy Window Cleaning® Franchise. It is one thing to study business as a young man green to real-world experience and quite another to do so (examining introspective successes and failures) after building and selling three successful business operations in real markets as Mr. Britton has demonstrated.
Big Sable Point Lighthouse.
Ludington Michigan
Company History
Scott Britton, the majority member of Happy Window Cleaning® LLC, began cleaning windows as Scott’s Janitorial and Window Washing, opening his first business bank account on March 1, 2003. He cleaned windows earlier as a part-time occupation but does not have documented evidence to support this, thinking that it would not matter in the future. Later, Mr. Britton incorporated Scott’s Building Solutions Inc. where he continued to operate window cleaning and other specialty cleaning divisions.
Mr. Britton sold Scott’s Janitorial of Ludington to Patrick Quinn one of his employees on June 28, 2005, for $60,000, check number 217290. On Jan 5, 2011, Mr. Britton sold another operation in a different line of Scott’s Building Solutions to Nicholas Leybourne, for $100,000 - $50,000 down and payments. Scott Building Solutions Inc. sold its last venture to Michael Laszar on April 23, 2013, for $25,000 before the corporation was permanently closed. Mr. Britton then took the time to research and write his published books Cleaning for Profit and others. Mr. Britton has published over eighty articles, many on business strategy and his experiences on LinkedIn Pulse.
He test-marketed the first Happy Window Cleaning® in Las Vegas, Nevada in 2010. It took the remaining years to work on the guiding structure that would support the goals of Happy Window Cleaning® LLC which was launched in June of 2016.
After years of focusing on window cleaning, gutter cleaning, dryer vent cleaning, Soft Washing, and Pressure Washing were added into the mix of services Happy Window Cleaning® LLC provides.
Vision Statement - "Improving views"
This statement is short but is full of meaning. First, it obviously references window cleaning, reflecting the service business we have chosen, but it goes much deeper than that.
We want to help employees, customers, and those in the community, to see God in our deeds, to model principles that carry the seeds of change for them. Regardless of where they are in life (financially, professionally, emotionally, spiritually, etc.), we want our lights to shine on their journey so that they might experience a deeper relationship with God. Regardless of how they interact with us, we want them to be better off having done so.
Core Values
Character
This core value comes first with a reason. Without character, we will not have the impact that we desire. We take this very seriously. We will extend grace when it comes to mistakes and errors, giving people a chance to grow and improve in their jobs. On the other hand, we are not tolerant of violations coupled with dishonest behavior. Dishonesty is not acceptable. We need to know that we can trust a co-worker without question.
Excellence
We are constantly redefining our goals, expectations, boundaries, and potential.
Our team's talents vary from person to person; that is normal. We simply believe that regardless of one's talent and performance today, he should want to be better tomorrow. We provide training to ensure that our teammates are constantly striving to advance within our company. We want people to learn and grow, improving themselves each and every day.
As a company, we want to meet our teammates where they are as they strive for excellence. Our goal is to provide resources and inspiration that are required to help them to realize that the only limits to their potential are those that they place on themselves.
No one in our company is required to share our beliefs; however, we make it clear early on that God is the Creator. We are merely stewards of the gifts God has given. For this reason, all that we do centers around Him. This includes our efforts to sow the seeds of faith in the Father, the Son, and the Holy Spirit.
Community Impact
Contributing to the community is important to us, not only in terms of providing clean windows but in upholding standards that are important to the community as well. We abide by fair trade principles when dealing with our competitors and our customers and uphold our commitment to be socially responsible as well by giving back to the community whenever we can.